PROBLEM TO BE SOLVED
The issue at hand was related to the post-sales process for solar energy sales. The product aims to offer energy bill discounts to both B2B and B2C customers. The operationalization of this in the post-sales phase involves distributing the energy generated by the plant to each customer who holds a share of it, followed by invoicing.
Until then, this entire process was handled by a third-party company, which limited EDP’s ability to customize the system with new business rules and access information necessary for providing personalized customer service.
Thus, the project’s goal was to internalize the solution and take ownership of the process.
MY ROLE IN THE PROJECT
In this project, my role as Product Manager was to define the product vision for the GDC Panel (responsible for the post-sales process of Solar Digital), train an evolving squad and the Product Owner, create the roadmap, and conduct regular follow-ups to ensure the delivery deadlines were being met.
To complete the product vision, I conducted multiple interviews with stakeholders, mapped processes, ran tests, and analyzed the impact of processing changes.
RESULTS AND ACHIEVEMENTS
With the EDP own system, the results after one year were:
R$ 500k
Margin Gain after 1 year
R$25MM
Internalization of billing – reduction in fees paid to
the third-party service provider
R$-50k
Opex Reduction
PROJECT GALLERY
This section shows some of the evidences of the project construction
Felipe da Rocha 